Last Updated: May 25, 2026
Due to the digital nature of our products, all sales are considered final once the download has been accessed. However, we want you to be 100% satisfied with your purchase.
Eligible for Refund
- ✅ Technical issues preventing file download (we’ll resolve or refund)
- ✅ Corrupted or unusable file (full refund or replacement)
- ✅ Product significantly different from description (case-by-case review)
- ✅ Duplicate purchase (full refund of duplicate)
- ✅ Unauthorized purchase (verified within 7 days)
Not Eligible for Refund
- ❌ Changed mind after download
- ❌ Did not read product description before purchase
- ❌ Compatibility issues with personal devices (we list requirements clearly)
- ❌ Requests after 14 days from purchase
- ❌ Files already downloaded successfully
Refund Process
- Email support@etorrus.com within 14 days of purchase
- Subject line: “Refund Request — Order #[your order number]”
- Explain the issue in detail
- We respond within 48 hours
- If approved, refund processed within 5–10 business days
- Refund issued to original payment method
Chargebacks
Please contact us first before filing a chargeback. We’re committed to resolving issues quickly and fairly. Unjustified chargebacks may result in account suspension.
Replacement Policy
If you encounter issues with file quality or content, we offer free replacement before processing a refund.
Contact
support@etorrus.com
Response within 48 hours.