FREQUENTLY ASKED
Questions,
answered.
Everything you need to know before (and after) your purchase. Still stuck? Email support@etorrus.com and we reply within 48 hours.
Plan smarter. Grow gracefully.
Plan smarter. Grow gracefully.
Everything you need to know before (and after) your purchase. Still stuck? Email support@etorrus.com and we reply within 48 hours.
Instantly. After payment is confirmed, you receive a download link by email within 60 seconds, and your files are always available in your account dashboard.
All major credit and debit cards via Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay) and PayPal. All transactions are encrypted and 100% secure.
No — everything we sell is digital. No shipping fees, no waiting, no customs duties. Plan today, use today.
You have a 30-day download window with 5 download attempts. But your purchase is yours for life — if you ever lose your files, just contact support.
Yes — most products are fully editable. Canva templates open in Canva (free account works). Google Sheets in Google Drive. PDF planners in GoodNotes, Notability, Apple Notes.
For PDF planners: a free PDF reader or annotation app. For Canva templates: a free Canva account. For Google Sheets: any Google account. No paid software required.
Yes — every PDF planner is print-ready on A4 and US Letter paper.
Our templates are licensed for personal use only. Please don’t share, resell, or redistribute the files. If a friend would love it too, send them our way.
Most products are personal use only. However, our KDP Travel Planner Templates include a full commercial license — perfect for Amazon KDP, Etsy sellers, and low-content book publishers.
If your file is corrupted, won’t download, or significantly differs from its description, we’ll refund or replace it within 14 days. Read the full Refund Policy.
Yes. When we improve a planner, all existing customers get the updated version free, sent directly to the email used at purchase.
Email us at support@etorrus.com. We reply within 48 hours, often sooner.
Tell us what’s on your mind — we reply to every message within 48 hours.
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